Archers Law reduces costs and improves efficiency with Access Legal practice management
Archers Law on the ways Access Legal’s practice management system has helped the firm’s growing business needs and improves efficiency.
Archers Law are a Teesside based firm that have been running since 1860 and provide a variety of services to both private and business clients. The firm is made up of 75 staff and has experienced substantial growth in recent years. Services include corporate law, litigation, employment, commercial property, wills & probate, conveyancing, matrimonial, family and more.
We spoke to IT Manager, David Pounds, who provides the IT infrastructure and software for the firm and sits on the operations board.
What are your main goals for the firms’ operations and wider business?
“Our main objective is to continue to grow. With ongoing development in the region, including the recently awarded Freeport, we want to make the most of the opportunities as the local economy grows and more people require our services.
To support the ambitions of the business, my goal is to develop the practice management system in a way that caters to the whole firm and the various areas of law we operate in. Using the functionality and adaptable workflows allows us to make small gains right across the business which improves our efficiency and makes managing cases easier for staff. Other important projects include developing the CRM and getting more meaningful trends and insight out of the large amounts of data using dashboards. Also, we’ve already started to look at an online portal which will allow our clients to have a self-serve option and since we already use SecureDocs regularly, which is a great tool, we are considering TouchPoint+ to further enhance the online client experience as we believe there’s huge efficiencies to be gained.”
How did the business fare during the pandemic?
“The first few weeks were challenging trying to ensure everyone had laptops and the necessary resources to continue to do their jobs but following the initial firefighting, everything settled down and became more manageable. As a firm, we actually had our best year ever with all areas of our business experiencing significant number of cases and growth.”
What led you to choosing Access Legal’s practice management system?
“The previous practice management software we used was discontinued by the provider so we took the opportunity t to see what was out there.”
