Creating an integrated system to seamlessly collect client reviews

The pool for competition within the legal industry is increasing by the day and knowing how to stand out in that pool is the key to thriving. Potential clients looking for help with a specific legal service will be faced with countless options as soon as they enter the internet and so your firm should look for new ways to make sure the client picks you.

That is where ReviewSolicitors come in – they are the UK’s largest legal review site, and they specialise in ensuring people searching for legal assistance have a quick and easy way to find their perfect solicitor using trusted feedback from others. This allows potential clients to gain a better understanding of what they will be dealing with by providing honest and transparent reviews from many firms. ReviewSolicitors cover a wide range of legal areas such as conveyancing, employment, family, personal injury, wills, trust and probate, immigration, divorce, company & commercial and more. The platform makes finding a firm that offers legal competence, communication, documentation accuracy, client satisfaction and success rates that much easier.

Although collecting feedback is an important part of any case and providing your firm’s website with those reviews is one of the best ways to show potential clients how reputable and trustworthy you are as a firm. A problem faced by many firms is taking the time to ask for feedback as that is usually the last thing on a busy solicitor’s mind.

Accesspoint have worked alongside ReviewSolicitors to develop a new and effective P4W integration so that you can automatically trigger the review capture process as you close a client’s case in P4W, or even collect midcase reviews throughout the process. The client reviews will then be filed automatically into P4W and be saved against the client’s file.

Paul Hanney, head of account management at ReviewSolicitors, said: “We’ve been extremely impressed with the client service provided by Accesspoint to all of our mutual clients using the P4W system. ReviewSolicitors is really looking forward to working with Scott Brown and the rest of the team at The Accesspoint as the integration that they’ve designed is a five-star feature!”

The ReviewSolicitors P4W integration will benefit your firm as your clients will automatically receive an email asking for a review of the firm and designated solicitor of the case, meaning less time is spent on asking for feedback and chasing up clients. Additionally, your fee earners will have full control of how the reviews are collected and will be able to deactivate the review request if the case is too sensitive, so no boundaries are crossed between the firm and client.  Once everything has been set up to the firms liking, the client reviews will be easily accessible on your ReviewSolicitors profile page, your firm will instantly gain wide coverage online as the four- and five-star reviews will also show up on Google, as well as being shared on Facebook, Twitter and LinkedIn.

This P4W integration opens the door to many new prospects and dramatically reduces the chances of missed opportunities for your firm. Accesspoint are excited to partner with ReviewSolicitors and enable firms to stand out in the most efficient way yet.

“This integration is going to transform the way P4W firms manage their client reviews. Collecting case reviews from clients is historically a very time-consuming, manual process. This powerful integration completely automates the end-to-end review collection process,” says Scott Brown, Managing Director at Accesspoint Group Holdings.