Reaching big-picture goals to deliver superior client service

How a quest for a secure, cloud-based document management system to enable remote working led Ellisons to NetDocuments.

Established over 250 years ago, Ellisons Solicitors is a sizable mid-law firm with 250 employees and seven locations across Essex, Suffolk and London. But their impressive history doesn’t mean the firm is stuck in the past. Ellisons is an innovative firm built on a strong tradition of highly personalised client service that meets and exceeds rising expectations.

As a progressive firm that’s fiercely committed to delivering excellent client service, Ellisons Solicitors had already done most of the hard work of digital transformation. There was just one piece missing: their document management system (DMS).

“We had several systems, including Partner for Windows (P4W), that had moved to the cloud. But we couldn’t overcome the issue of having to come into an office to access physical files,” says John Turner, Ellisons’ chief operating officer (COO).