Win over clients
FEATURES
Brachers managing partner Joanna Worby outlines the rationale and advantages for a regional firm to explore an alternative route to business growth
Senior strategic leaders at The Partnership, Boyes Turner, Hunters and The Legal Director tell LPM how they are looking to deliver exceptional client experiences
King’s Global Institute for Women’s Leadership research fellow Shiyu Yuan and its director, professor Heejung Chung, explore how return-to-office mandates may risk widening gender and racial inequalities
Win over clients
Improving the client experience has been a top priority for SME law firm leaders for the past two years, according to the annual LPM Frontiers research (2025 results coming soon!) — with canny leveraging of technology seen by many as a key to this aim. Ironically, increased use of technology has arguably heightened client demands. In this issue, we explore the various avenues of investment and focus firms are exploring to ensure clients are highly satisfied and stick around.
In LPM March 2025 we hear from:
- Senior strategic leaders at The Partnership, Boyes Turner, Hunters and The Legal Director tell LPM how they are looking to deliver exceptional client experiences in 2025
- Brachers managing partner Joanna Worby outlines the rationale and advantages for a regional firm to explore an alternative route to business growth
- King’s Global Institute for Women’s Leadership research fellow Shiyu Yuan and its director, professor Heejung Chung, explore how return-to-office mandates may risk widening gender and racial inequalities
Plus:
- Thomas Flavell & Sons is saving 500 hours a year with Contract of Sale from InfoTrack, using digital contract packs to improve conveyancing workflow efficiency
- Brabners explains how its collaboration with BARBRI enables a vision to attract and support the next generation of legal professionals using the SQE
- Fosters Solicitors streamlines operations, improves client satisfaction and embraces digital transformation by adopting Access Legal Case Management
